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FAQs

Most items are true to size, but you can use this Size Chart as a general guideline.
       size    bust     waist     hips
XS       0    30-32   24-26   34-36
S      2-4    32-34   26-28   36-38
M     6-8    34-36   28-30   38-40
L   10-12  36-38  30-32    40-42
XL  14-16  38-40   32-34   42-44
 
We provide FREE Shipping with Tracking on all Domestic orders!

Kindly note there are no refunds on upgraded shipping costs elected by customer at check out. 

(Some orders require extra time to prepare/fulfill; be reassured that Starlow will contact you if there seems to be any unusual delays.)
    What's your Return/Refund/Exchange Policy?
    Kindly take note: returns and exchanges are accepted up to 21 days from the stamped date of shipment if the item is in original condition.
       
    Address:
    Starlow Returns 5132 York Blvd, PO Box #50687, Los Angeles, CA 90042.
    Please include our Starlow Post Card and the packing slip (invoice) with stamped and elect the appropriate box.
    Customer is responsible for return shipping, Starlow is not responsible for any shipping fees or lost/untraceable shipments,  we recommend mailing your return using a carrier that offers tracking services.
      
    Kindly consider: All return or exchange merchandise must be in it's original condition with Starlow tag attached. All items must be New, Unworn, Unwashed, no visible signs of wear such as: makeup, deodorant stains, fragrances, etc.
    All swim, accessories, jewelry, vintage items are Final Sale.
    Please understand that returns or exchanges that do not comply with our return policy will be shipped back.
           
    How will I know if my order is confirmed?
    After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
        
    How can I track my delivery?
    Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Starlow is not responsible for lost or stolen packages.
        
    I’ve purchased the wrong size what can I do?
    We do accept returns and exchanges for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

    I have a discount code, how do I use it?
    Starlow babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.

    Why was my order shipped "signature required"?
    If an order is over $200, Starlow may choose to ship the order with signature required, to protect your purchase.
       
    Can I change my shipping address after my order has been confirmed?
    Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.

    Why does my item look different than the photos online?
    Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.
        
    How do I create an account?
    Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

    Do I need to open an account in order to shop with you?
    No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

    I have problems adding items to my shopping cart
    You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

    How do I pay for my orders?
    We accept payments via Paypal, Venmo, Apple Pay, Amazon Pay, AfterPay, G Pay, and all major credit/debit cards.

    Can I amend and cancel my order?
    Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

    There is an item missing from my order?
    We apologize for sending you an incomplete order. Please contact info@shopstarlow.com and we will assist you as soon as possible. 

    I’ve received a defective item, what should I do?
    We apologize if you had received a defective item from us. Please contact info@shopstarlow.com with a snapshot of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.  

    I’ve received an incorrect item, what should I do?
    We apologize for sending you the wrong item. Please contact info@shopstarlow.com and we will assist you as soon as possible. 

    I have not received my parcel, what should I do?
    Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Starlow is not responsible for lost or stolen packages.