Return Policy & Shipping Details

SHIPPING: 

Please allow 1-2 business days, for us to process and ship your order. This time frame may flight increase during sales. *Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order.

We process and ship out orders Monday - Friday and are closed on Saturdays, Sundays, and National Holidays. 

Once your order has been shipped and tracking information has been provided. Starlow reserves the right to not be responsible for any lost or stolen packages.

If this occurs you have the option of filing a claim through USPS: https://www.usps.com/help/claims.htm  or with your local police department. 

 

INTERNATIONAL ORDERS:

Shipping cost for your order is calculated at checkout. 
*Please note Starlow is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package is in USPS hands.
Starlow is not responsible for any taxes or customs fees your order may incur when receiving an international package. 

 

RETURNS: 

Returns are easy at Starlow! We accept returns within 14 days of the delivery date. *Customer is responsible for return shipping, Starlow does not provide return labels. We recommend mailing your return using a carrier that offers tracking services so you know when the return has been delivered.

Due to sanitary reasons, items being returned must be in the original condition that it was sent, with no sign of visible wear such as: Makeup, Deodorant Stains, Fragrances, etc. Otherwise the return will be rejected by our return department. We kindly ask you to package the item with care in the original form it was sent.

All swimwear and accessories (jewelry, bags, hats etc.) cannot be returned. 

Any item purchased using a discount code higher than 15% or during a sale is non-refundable (including all items marked as Final Sale)

Please include our packing slip (invoice) with your item to the following address:

Starlow Returns
5132 York Blvd
Los Angeles, CA 90042.

Once the package has been released to us by the post office, you will receive an email confirming the refund to the original form of payment. Once the refund has been issued, depending on your bank funds may take anywhere from 5-7 business days to be reflected onto your account.

 

Starlow reserves the right to reject any return that is not within the 14 day return window and not in the original condition it was sent.

 

EXCHANGES: Since our items tend to sell our fairly quickly, we do not offer exchanges - if you need a different size please return your item and place a new order.