Shipping + Returns
Enjoy FREE USPS shipping on all domestic orders.
Please allow 2-3 business days, for us to process and ship your order. We process orders Monday - Friday, and are closed on Saturdays, Sundays, and National Holidays.
Once your order has been shipped and tracking information has been provided. Starlow is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through USPS or with your local police department.
Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order.
- INTERNATIONAL ORDERS: Shipping cost for your order is calculated at checkout.
Please note Starlow is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package leaves the U.S.
Starlow is not responsible for any taxes or customs fees your order may incur when receiving an international package.
Returns are accepted up to 21 days from the stamped date - if the item is in the original condition with Starlow hang tag attached and has no sign of visible wear. All items must be New, Unworn, Unwashed, No Visible signs of wear such as: Makeup, Deodorant Stains, Fragrances, etc. Any packing slip marked with the Final Sale stamp is Final Sale no exceptions.
We reserve the right to refuse returns that do not meet our policy.
Please include our packing slip (invoice) with your return to the following address:
5132 York Blvd
PO Box #50687
Los Angeles, CA 90042.*Customer is responsible for return shipping, Starlow is not responsible for any shipping fees or lost/untraceable shipments, we recommend mailing your return using a carrier that offers tracking services.
To exchange an item, please return the item you wish to exchange and place a new order for your needed item.