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Returns + Exchanges

Shipping Policy: Enjoy FREE USPS shipping and tracking updates on all domestic orders. There are no refunds on upgraded shipping costs elected by customer at check out. 

Once your item has shipped and tracking information has been provided Starlow is not responsible for any lost or stolen packages.

All orders typically process and ship out within 2-3 business days

Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

However, some orders do require extra time to prepare/fulfill, and be reassured that Starlow will contact you if there seems to be any unusual delays. 

International Orders: Shipping cost is calculated at checkout. 

Please note Starlow is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package leaves the U.S. 

 

What's your Return/Refund/Exchange Policy?
Kindly take note: returns and exchanges are accepted up to 21 days from the stamped date of shipment if the item is in original condition. Address:
Starlow Returns 5132 York Blvd, PO Box #50687, Los Angeles, CA 90042.
Please include our packing slip (invoice) and state if you would like to exchange or return.
Refunds are issued to original form of payment within the 21 days from stamped date, if post marked after the 21 days store credit will be issued.
  
Customer is responsible for return shipping, Starlow is not responsible for any shipping fees or lost/untraceable shipments,  we recommend mailing your return using a carrier that offers tracking services.
 
Kindly consider: All return or exchange merchandise must be in it's original condition with Starlow tag attached. All items must be New, Unworn, Unwashed, no visible signs of wear such as: makeup, deodorant stains, fragrances, etc. 
Exchanges must be for the same item or a different item of the same value. 
All swim, accessories, jewelry, vintage items are Final Sale.
 
Please understand that returns or exchanges that do not comply with our return policy will be shipped back.