Refund policy

 

Returns are easy at Starlow! We accept returns within 14 days (2 weeks) of the delivery date. Unfortunately we do not accept returns that are past the 14 day / 2 week delivery time frame.

*Customer is responsible for return shipping, Starlow does not provide return labels. We recommend mailing your return using a carrier that offers tracking services so you know when the return has been delivered.

Due to sanitary reasons, items being returned must be in the original condition that it was sent, with no sign of visible wear such as: Makeup, Deodorant Stains, Fragrances, etc. Otherwise the return will be rejected by our return department. We kindly ask you to send back your item in the same manner it was sent.

All swimwear, bodysuits and accessories (jewelry, bags, hats etc.) cannot be returned. It is Final Sale. No Exceptions!

Any item purchased using a discount code higher than 15% is non-refundable (including all items marked as Final Sale)

Please include our packing slip (invoice) with your item to the following address:

Once the package has been picked up and released to us by the post office, you will receive an email confirming the refund to the original form of payment. Once the refund has been issued, depending on your bank funds may take anywhere from 5-7 business days to be reflected onto your account.

Starlow reserves the right to reject any return that is not within the 14 day return window and not in the original condition it was sent.

EXCHANGES: Since our items tend to sell our fairly quickly, we do not offer exchanges - if you need a different size please return your item and place a new order.