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Refund Policy

Kindly take note: returns and refunds are accepted up to 21 days from the stamped date of shipment, if the item is in original condition. 

Please send to:

Starlow, 5132 York Blvd, PO Box #50687, Los Angeles, CA 90042.

Please include our packing slip and state if you would like to exchange or return. Buyer pays return shipping. Starlow pays shipping for exchanges going back to Customer up to 1 timer per order.

Kindly consider: the merchandise must be new, unworn, unwashed, and all tags must be attached, along with no visible signs of being worn, such as makeup, deodorant stains, fragrances, etc. SWIMBAGS, VINTAGE, and ACCESSORIES are all Final Sale; due to health and safety regulations they cannot be returned.

Please understand that any returns that do not comply with our return policy will be shipped back, and Starlow cannot be responsible for any shipping fees for returns or exchanges, or lost/untraceable shipments; we recommend mailing your return using a carrier that offer tracking services.