Contact & FAQ

Contact:

Email – shopstarlow@gmail.com

Please note that we try to respond to conversations within 48 hours on business days.

FAQ’s:

I need help finding my size! See below for a size chart to assist you. Please note that this size chart should be used as a general guideline only.

How long will it take to receive my order?  Orders usually process and ship in 2-3 business days. Once shipped most domestic orders in the US take anywhere from 2-5 business days to arrive depending on the efficiency of your local post office service.

I have a discount code, how do I use it? Starlow babes must input all discount codes at the time of checkout. Our system WILL NOT allow us to manually adjust any costs on orders that have already been placed. We CANNOT apply a discount code to prior orders made.

I never received my package what do I do? Sometimes packages can get lost in the mail, once it has been dropped off and in the hands of USPS we cannot assist. Please contact your local post office with your tracking number.

We are not responsible for orders not delivered due to an incorrect mailing address. If you package is undeliverable and returned to us, your order is subject to re-shipping charges.

When will you restocking the items that are sold out? As much as we would like to give a clear date to when a restock happens, we cannot! Best way to find out is to follow our Instagram.

Why does my item look different than the photos online? Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.

Is shipping Free? Yes, US orders are always free!

Can I Expedited my order?  Yes, place your order and email customer service as soon as possible. We will then invoice you for shipping costs. Please note: Selecting this option will not decrease the time it takes to process orders, it will only speed up shipping.

Do you do International Shipping?  Yes! You can email customer service the items you would like to purchase. Please note Starlow pays up to $5 for shipping, buyer pays difference.

Can I exchange for a different size? Yes, we can exchange for a different size. Please note we cannot guarantee inventory for when your item arrives to us. You can always place another order to secure your needed size.

What is the Return and Exchange policy?:  You have 21 days from stamped date to ship your items in original condition to:  Starlow 5132 York Blvd. #50687 Los Angeles, CA 90042, please include our packing slip and state if you would like to exchange or return. Merchandise must be NEW, UNWORN, UNWASHED, and ALL TAGS must be attached and there should be NO VISIBLE SIGNS OF WEAR.

SWIM, BAGS and ACCESSORIES are all FINAL SALE. Due to health and safety regulations , no exceptions. 

Please note, any returns received that do not comply with our return policy will be shipped back.

Starlow is not responsible for any shipping fees for returns or exchanges. Starlow is not responsible for lost or un-traceable shipments. We recommend mailing your return using a carrier that offers tracking services.