If you have any questions or concerns please email firstname.lastname@example.org
Please provide Full Name and Order # if applicable
*We do our best to respond to all emails within 24 hours, however we are out of office over the weekends (PST).
Shipping Address: STARLOW 5132 York Blvd. PO BOX #50687 Los Angeles, CA 90042
I need help finding my size! See below for a size chart to assist you. Please note that this size chart should be used as a general guideline only.
I am a influencer/blogger, does Starlow do any sponsorships or collabs? At this time we don’t currently do any sponsorships or collabs.
I have a discount code, how do I use it? Starlow babes must input all discount codes at the time of checkout. Our system WILL NOT allow us to manually adjust any costs on orders that have already been placed. We cannot apply a discount code to prior orders made.
Why was there was a discount code, now there isn’t? We reserve the right to terminate or modify and sale anytime without notice.
When will you restocking the items that are sold out? As much as we would like to give a clear date to when a restock happens, we cannot! Best way to find out is to follow our Instagram (@shopstarlow).
Why does my item look different than the photos online? Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.
Is shipping Free? Yes, US Domestic orders are always free!
Do you offer International Shipping? Yes! At this time it is not Free but we do cover up to $5 in postage – customer service will instruct on how to pay for shipping costs.
I never received my package what do I do? Sometimes packages can get lost in the mail, once it has been dropped off and in the hands of USPS we cannot assist. Please contact your local post office with your tracking number.
Once your order has been shipped, we are not responsible for lost or stolen packages, Or any orders not delivered due to an incorrect mailing address.
If your package is undeliverable and returned to us, your order is subject to re-shipping charges.
RETURNS & EXCHANGES
What is the Return and Exchange policy?: You have 21 days from stamped date to ship your items in original condition to:
Starlow 5132 York Blvd. #50687 Los Angeles, CA 90042.
Please include our packing slip and state if you would like to exchange or return. Merchandise must be New, Unworn, Unwashed, and All Tags must be attached and there should be NO VISIBLE SIGNS OF WEAR – Example: makeup, deodorant stains, or any fragrance
SWIM, BAGS and ACCESSORIES are all FINAL SALE. Due to health and safety regulations , NO EXCEPTIONS.
Please note, any returns received that Do Not comply with our return policy will be shipped back.
Starlow is not responsible for any shipping fees for returns or exchanges. Starlow is not responsible for lost or un-traceable shipments. We recommend mailing your return using a carrier that offers tracking services.